What is your most important job as an association CEO?
When I was an AMC owner and association CEO, one of my most important jobs was catching people doing good ... and giving frequent thank you notes. And, I was always gratified when I saw those notes posted on walls in staff offices!
Turns out I must have known what I was doing!
The Wall Street Journal reviewed research on appreciation in a recent story headlined, It Pays to Give Thanks at the Office.
- “Being appreciated is one of the great motivators on the job, even better than money. Researchers at the London School of Economics analyzed more than 50 studies for a 2011 paper that looked at what gets people charged up at work. They concluded that we give our best effort if the work gets us interested and excited, if we feel that it’s providing meaning and purpose, and if others appreciate what we’re doing.”
- “A sense of appreciation is the single most sustainable motivator at work,” said Adam Grant, a professor of management at the University of Pennsylvania’s Wharton School. “Extrinsic motivators can stop having much meaning. Your raise in pay feels like your just due, your bonus gets spent, your new title doesn’t sound so important once you have it. But the sense that other people appreciate what you do sticks with you.”
The key is to be specific about what someone has done and to give honest and sincere appreciation.
When was the last time you sent a handwritten thank you note to one or more of your staff?