Monday, October 14, 2013

Employees + Skills + Feedback + Dreams = 5 Stories for Association Executives

5 Tips to Keep a Conversation Going When You Meet New People
By Paul Sanders via PurposeFairy blog

When you meet a person that seems interesting or fun, and that could potentially be a friend, what do you do to keep the conversation going, and stay in touch?
  1. You Don’t Have to Be Super Interesting.
  2. No Need to Filter Yourself.
  3. Get People to Talk to You More.
  4. Become a “This Reminds Me Of…” Person.
  5. Stay in Touch with New Friends Using the “Double Commonality” Technique.
Keep It Simple: Lessons On Feedback Tools for Nonprofits
By Perla Ni, CEO of GreatNonprofits
In the 6 years in which my organization, GreatNonprofits, has been collecting beneficiary feedback, we’ve gleaned some lessons. A wide range of nonprofits from cancer support organizations to after-school programs to arts organizations use our tool to collect feedback. These nonprofits range in size and audience from small, grassroots organizations, to well-known international nonprofits.
  1. Feedback needs to be easy, fast and inexpensive to collect feedback.
  2. Feedback needs to be easy to understand - for everyone.
  3. Feedback needs to be dynamic, and part of continuous management improvement.
  4. Feedback, collected by an independent, third-party service is more effective.
  5. Feedback should be public.
Employee Turnover is a Useless Metric
By Jamie Notter via the Jamie Notter blog

I know that we want it to be useful, but it isn’t. I understand the desire, though. We are constantly told that it costs tons of money to hire a new staff person. That makes turnover a very bad thing, so the metric itself can be considered a measure of failure. The articles I see typically put it at 150% of the annual salary of the person leaving (and more for managers). These articles give you a list of things to calculate: measuring the time doing recruiting, doing exit interviews, covering that person’s work when they’re gone, training new people, etc. Suddenly every time someone leaves it “costs” you hundreds of thousands of dollars!
5 Dream Employees Who Can Turn Into Your Worst Nightmare
By Rieva Lesonsky via American Express Open Forum

Dream employees feel like a blessing until they feel like a curse. Here are 5 types of employees who start off great, but could eventually damage your business.
  1. The Star
  2. The Perfectionist
  3. The Passive Aggressive
  4. The Leader
  5. The Grunt
How to Fix the American Skills Gap
By Jeff Selingo via LinkedIn post

America has a skills deficit. We’re far below the countries who performed at the top in the literacy test, average in problem-solving with computers, and only the Italians and Spaniards are worse in math skills. Most worrisome from the results: young Americans did worse than their international counterparts on every measure. We need an expanded notion of what constitutes an education after high school to include more on-the-job training and apprenticeships in addition to classroom learning. In extending our definition of higher education, more attention needs to be given to “middle jobs.” These are positions that do not require a bachelor’s degree, but pay middle-class wages. Nearly half of the jobs in the United States today that put people in the middle class are these middle jobs.

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