Wednesday, September 4, 2013

Customer Service with a Touch of Class

Seasons 52 Provides Exceptional Customer Service
Barb and I decided to celebrate our 47th anniversary with a dinner at Seasons 52 in Naples.

Well, we discovered customer service above expectations. Something that associations can consider when hosting members at conferences or events.

I used their online reservation service (which is via OpenTable). I made the reservation and added a note that we were celebrating our 47th anniversary.

So, here’s what happened:


First the “normal” stuff:
  • Received an immediate email followup confirming the reservation
  • Got a phone followup on the day of our dinner
As we arrived, I was wondering whether the restaurant had “picked up” my note about our anniversary.

Well, did they ever:

  • Happy anniversary card at our table
  • Anniversary welcome from server
  • Server took photo ... returned with color photo inserted in a Season’s 52 card
  • Free dessert
  • Server left her card and invited us to visit and ask for one of her tables
Barb and I were both impressed.

As an association blogger, it made me wonder how well associations respond to special requests and provide outstanding member services.

Please share your work in the comments section of my blog's website

No comments:

Post a Comment