Wednesday, September 4, 2013

Customer Service with a Touch of Class

Seasons 52 Provides Exceptional Customer Service
Barb and I decided to celebrate our 47th anniversary with a dinner at Seasons 52 in Naples.

Well, we discovered customer service above expectations. Something that associations can consider when hosting members at conferences or events.

I used their online reservation service (which is via OpenTable). I made the reservation and added a note that we were celebrating our 47th anniversary.

So, here’s what happened:

First the “normal” stuff:
  • Received an immediate email followup confirming the reservation
  • Got a phone followup on the day of our dinner
As we arrived, I was wondering whether the restaurant had “picked up” my note about our anniversary.

Well, did they ever:

  • Happy anniversary card at our table
  • Anniversary welcome from server
  • Server took photo ... returned with color photo inserted in a Season’s 52 card
  • Free dessert
  • Server left her card and invited us to visit and ask for one of her tables
Barb and I were both impressed.

As an association blogger, it made me wonder how well associations respond to special requests and provide outstanding member services.

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