Wednesday, March 4, 2015

Power to the People within Associations

Power to the People was a rebellious slogan for Boomers in the 1960s and 1970s.

For Millennials, Power to the People represents actions available through the social internet.

Boomers – who have “ruled” American industry, associations and nonprofits for two decades or more – are discovering implications of their slogan turned to action.

I thought of this as I read a preview copy of the new book When Millennials Take Over – written by Jamie Notter and Maddie Grant – that will be released March 12.

This thoughtful, well-researched book provides valuable information for association leaders and professional staff. And, it provides more indepth generational information than what most of us have been reading and hearing.

Two elements illustrate my point:

Monday, March 2, 2015

Association Board Members Struggle with Duty of Loyalty

I’ve frequently worked with/for associations with boards appointed by a constituent organization (chapter, state association, etc.)

When it comes to their fiduciary duties, constituent-appointed board members struggle with the Duty of Loyalty.

Most come with the understanding that they are supposed to “represent” the chapter or association that appointed them to the national board.

I blogged on this topic last September.

Sunday, February 22, 2015

When Dissent Leads to Association Rebellion

Dissent is good and dangerous.
I’ve watched as board members and/or chapters – frustrated with the parent group – lash out and/or pull out when they don’t get their way from the parent organization.

Such abuse of power often splits the organization. Sometimes this form of dissent is a power grab. During such dissent, I often wonder who is looking out for members.

A recent news story on the dissent within the Florida School Board Association made me think about this issue among other organizations.

In a story headlined 'Grassroots' Florida school board association founded, we learned that “the Florida Coalition of School Board (FCSB) members seeks to become a "financially responsible," grassroots group that supports school choice options including charter school and local control of education issues.”

Wednesday, February 11, 2015

Are You Ready to Respond to Your Association’s “Brian Williams moment?”

As you probably know, NBC News is currently embroiled in a raging controversy over reports of Brian Williams, the anchor of its NBC Nightly News.

In this case, Williams erroneously reported that he was in a helicopter in Iraq that was shot down.

The credibility of Williams and NBC is at stake. A Google search of “Brian Williams reporting case” lists 24.3 million hits.
(Note: yesterday, NBC suspended – without pay – Williams for six months.)

While not likely to this magnitude, your association can be exposed too.

Monday, February 9, 2015

7 Best of Week Articles for Associations/Nonprofits

How Tweet It Is: Twitter is Becoming a Better Way to Offer Customer Service
By Maddie Grant via

Trending companies like Hootsuite, a social media management system company, are using Twitter to field questions and complaints from consumers. Soda giant Mountain Dew is also joining the Twitter train. No longer used as a platform for quick-read headlines and tidbits of people’s thoughts, Twitter is now transforming into a tool for businesses to field customers’ calls.

What Disruptive Innovation Means
Via the Economist

In his book “The Innovator’s Dilemma.” Clayton Christensen used the term to describe innovations that create new markets by discovering new categories of customers. The “innovator’s dilemma” is the difficult choice an established company faces when it has to choose between holding onto an existing market by doing the same thing a bit better, or capturing new markets by embracing new technologies and adopting new business models.

The New Competitors You Should Worry About
By Anna Caraveli via The Demand Networks